Handling lost and delayed baggage
Biarritz airport solicited MBAviation to assist it in setting up a platform to handle lost or delayed baggage for passengers in transit at the airport.
Through its partnerships, MBAviation benefits from access to the SITA WorldTracer platform to process misrouted baggage at airports in France and internationally.
Difficulties
The SITA WorldTracer platform must enable Biarritz airport to process passenger baggage while optimizing the cost of managing the platform.
In a context of simplification of operations, the SITA WorldTracer platform must be accessible via the Web and allow litigation files to be printed from any printer at the airport.
The MBAviation solution
MBAviation has a community-based system to provide customers with shared access to SITA WorldTracer.
MBAviation can also provide complete administration of the SITA WorldTracer platform as well as technical support.
Results obtained
● Simplified access to services via the Web,
● Optimized of implementation costs,
● Reduced platform subscription costs,
● No administration to carry out.